Q & M Image Auto body

Mark Edited a year ago

DO NOT USE THIS PLACE!!! Dropped my car off in August and didn't get it back until February for a bit of fabrication work and a full respray. No parts were needed, it was just labour. The owner never answers his phone or replies back to messages and never has the shop open when you randomly turn up to see progress. He even said he will concentrate on my car if I was to send him half of the cost, which I did, and still the car wasn't ready for another 4 months, whilst ignoring calls and messages. He carries out jobs that you specifically ask him not to do. The quality of the work isn't even worth the wait. Over spray in places and getting the car back with things not working that were working perfectly fine when they went in. Electrical wires not plugged back in and one of the windows letting water in when pressure washed. Also front windscreen sunscreen decal I had on was damaged around the edges. Some kind of heat spots coming through the paint in an area that i asked him not to touch. This is just issues I've found in a few weeks, I'm sure there is more to come. DO YOURSELF A FAVOUR AND TAKE YOUR VEHICLE SOMEWHERE ELSE. Update - Just as expected, there's more. I am finding a lot

Ben Rezvan 3 years ago

0 stars if I could. Super careless staff and owners. The car sat at the shop for 2 weeks while all they had to do was to make a call to insurance, that's it. All this while I kept mentioning how important time was and how I wanted my car ASAP. They could care less. They decided to start the work on my car without confirming with insurance first so I get stuck with them and have to pay out of pocket. Thankfully I was able to stop them from doing any work and took my car elsewhere. Everything is worth it going somewhere else rather than Q & M Image Auto Body. If you have to pay more somewhere else, definitely without a doubt worth it. You will be in better hands anywhere other than here. I'm so happy I did not move forward with them after wasting 2 weeks with them with no results.

Asad Taj 4 years ago

Richard is extremely rude, and will not return calls. Was told repairs will take 1 week. Went to pick up my car after a week, he said he was still waiting for spart. Took 3 weeks to my car back. Paint started bubbling 4 months after I got it repaired. Spend the extra money, go somewhere else.

Toby Williams 5 years ago

We took our Ford Bronco to Richard at Q and M. They did amazing work! We are very happy with the way it turned out.

Sam Thomas, Real Estate Boss 5 years ago

Richard is commited to getting the job done. We had a fender bender and Richard with Q&M made sure the repairs were done right. Car runs better than ever.

Parkash Arora 7 years ago

This place is truly an amazing place!! Sometimes, looks can be deceiving. When you get to this place, don't let the looks of the location fool you, which is tucked behind a used car dealership. Their quality of work is second to none - 5-STAR!! The best part is that your pocket won't even feel it! Just as equally, the relationship you will build with the owner - Richard - will last a long time into the future!! I trusted my $150,000 car (Tesla Model-X with Ludicrous mode) and Richard didn't let me down!! If you want a great quality job and save money, go to Q&M Image! You WILL NOT regret!! The telling part is that I live in Frisco and drove to East Plano to get this work done!

Tara Butler 8 years ago

Ive used Q and M twice now. The first time everything was perfect, the work was done well and very quickly. So when I needed my hail damage repaired I came back but Nothing is ever perfect!! There was some delays in getting my repairs done some of which was not at the fault of the body shop, and some of which was. But here is why I will be coming back. They accepted responsibility for their part in the mistake AND they made it right. Their level of customer service is why I will continue to give them my business and recommend them to others. Thank you Taylor and Richard for taking such good care of me as a customer. I appreciate all of your hard work.

Tamar Martinez 8 years ago

I wrecked my car a month ago. The damage was so bad it cost almost $6,000 to fix it. Richard and Taylor took very good care of me and my car. The quality of work and customer service was top notch- I would highly recommend this shop to anyone looking to get work done by an honest, courteous and caring establishment. They really went above and beyond, I will definitely be using them anytime I need work done in the future.